FAQs

If you are unhappy with our product for any reason, please contact us within 24 hours, & we will provide a credit to the value of your purchase. No refunds applied without prior approval from management

Due to meat being a perishable product, we are unable to accept cancellations or amendments on delivery date. However, If your delivery is delayed, we will advise you as soon as we discover the delay. If we can't deliver your product within one week from order date, we will happily cancel your order upon your request & organise full refund of your purchase price.

Yes! We use an encryption service to process your payment, your credit card information is hidden from us.

Please email us at admin@magills.co.nz to confirm your order was placed. Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.

Our shipping costs are determined per 15kg boxes. The rates that apply per box are:

• Local - $12
• North Island - $15
• South Island $45
• North Island orders over $100 - Free

Magills ship nationwide from Monday - Thursday. Orders placed before 12pm will be delivered the following day, or on a nominated date. Orders placed Friday - Sunday will be processed Monday morning, for delivery Tuesday. No Saturday, or rural delivery available.

Orders are shipped in a thermal chilltainer box, with a reusable ice pack to keep product fresh & cool for over 48hrs.

It is the customer's responsibility to be at the delivery address upon courier delivery. If you are happy for your order to be left somewhere at your house, please specify this in the 'Notes' section when placing your order. Magills will not be held accountable for meat that has not be signed for.